Our commitment to your privacy

This Privacy Policy explains how Forkline (“we”, “us”, “our”) collects and uses information about you when you visit forkline.ie (the “Site”), contact us, make an enquiry or purchase, or sign up to our mailing list. It does not cover the practices of companies we do not own or control, or people we do not employ or manage.

We are committed to protecting your privacy and to complying with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts. Please read this policy carefully. By using the Site you agree to the way we handle your information as described here.

Data controller: [REGISTERED COMPANY NAME], Unit 4B, Europa Business Park, Knockgriffin, Midleton, Co. Cork, P25 XR77, Ireland.
Email: info@forkline.ie | Telephone: (021) 463 6095

Personal information we collect

We may collect the following personal information when you choose to provide it:

• Your name, email address and phone number when you submit an enquiry or contact form, request a quote, or subscribe to our mailing list.
• Your company name, delivery address and billing details when you place an order or request a purchase.
• The content of any correspondence you send us by email, phone or through the Site.

You are always in control of whether you provide this information. We do not knowingly collect personal data from children.

How we use your information

We use your information to:

• respond to your enquiries and provide quotations
• process, deliver and invoice orders for our electric forklifts, power pallet trucks and hand pallet trucks
• provide after-sale communication relating to your purchase
• improve our website, products and the services we offer
• support our marketing and promotion, including newsletters and, where you have agreed, social media promotion
• comply with legal, tax and accounting obligations

Legal basis: we process your data where necessary to respond to your request or perform a contract with you, where you have given consent (for example, newsletter sign-up), to meet legal obligations, and for our legitimate interests in running and improving our business.

Marketing and your contact details

If you contact us through the Site, we may add your details to our mailing list. We will let you know when we do this, and every message will include an option to unsubscribe. We may also use your information to ask for your views on our products or to tell you occasionally about important developments. Where you have agreed, we may use your information to create audiences for marketing our business on social media platforms.

If you change your mind, email info@forkline.ie and your details will be removed promptly and we will not contact you again for marketing.

How we collect and hold data

When you visit the Site we may also collect information about how you use it, such as the pages you view. This information is aggregated and not used to identify you personally. We use it to spot patterns that help us improve the Site and our services.

We take reasonable steps to protect your data and maintain administrative, technical and physical safeguards. However, no internet or email transmission is completely secure, so please take care about what you send us by email. We keep personal data only for as long as needed for the purpose it was collected, or as required by law (for example, financial records), after which we delete or anonymise it.

Who has access to your information

Our staff and certain trusted suppliers who help us run the Site and our business have access to your information. These may include website hosting and email providers, analytics providers (such as Google Analytics), payment processors, and delivery or logistics partners. They may only use your data to provide services to us.

If our business is sold, merged or enters a joint venture, your information may be transferred to the new owners. We will not otherwise sell, rent or disclose your information to third parties without your permission unless required by law.

International transfers

Some of our suppliers may process data outside the European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as European Commission Standard Contractual Clauses.

Cookies and tracking

Like many websites, we use cookies, small files stored on your device by your browser, to personalise your visit, remember your preferences and understand how the Site is used. Necessary cookies are essential for the Site to work. Non-necessary cookies (such as analytics) are only set with your consent, which you can change at any time through our cookie settings. You can also block cookies in your browser settings, though this may reduce the Site’s functionality.

Our servers also automatically record log files containing information such as IP address, pages viewed and time spent on the Site. We use these to monitor and improve the Site and cannot identify you personally from them. 

Your rights

Under data protection law you have the right to:

• request confirmation that we hold your personal data, and access a copy of it
• correct inaccurate or incomplete data
• request erasure of your data
• restrict or object to our processing
• withdraw your consent at any time (this does not affect earlier lawful processing)
• request your data in a portable format

Some rights may be limited by legal requirements, and we cannot delete aggregated or non-identifiable data. To exercise any of these rights, contact us at info@forkline.ie. If you give us information about another person, you are responsible for making sure that sharing it with us is lawful.

Anti-spam policy

This Site’s contact details are provided only for genuine enquiries about Forkline’s products. They must not be used as a database for unsolicited direct marketing by phone, SMS or email. Sending unsolicited marketing messages is an offence. We consider spam to be any message sent to an address that has not requested or consented to it, and we reserve the right to block access for anyone who breaches this. If you receive spam relating to our Site, please let us know.

Changes to this policy

We may update this Privacy Policy from time to time as our business or the law changes. The date at the top shows when it was last revised. Continued use of the Site after changes means you accept the updated policy.

Contact us

Forkline
Unit 4B, Europa Business Park, Knockgriffin, Midleton, Co. Cork, P25 XR77, Ireland
Email: info@forkline.ie | Phone: (021) 463 6095